Hunter Douglas Window Coverings & More In Vancouver And The Lower Mainland

Window coverings are an important part of the personality of your home or office. If you’ve got questions, we’ve got answers. If you don’t see the information you need in our FAQs contact us through our contact page, or drop by we’re happy to help.
CONTACT

FAQ

How should I clean my Hunter Douglas window coverings?

Hunter Douglas recommends having a professional Hunter Douglas certified cleaner inspect and detail your blinds.

Where can I have my Hunter Douglas window coverings repaired?

For warranty and/or repair service, please contact the dealer from whom you purchased the product. The dealer will work with us to promptly repair and/or replace any defective parts or components. If your dealer is no longer in business or you inherited your window coverings (perhaps they came with your new home) and you need to find a local Hunter Douglas dealer, visit our Dealer Locator page to find a window covering professional near you.

What warranty do I have with my product?

Hunter Douglas LP warrants that its Hunter Douglas brand window fashion products will be free from defects in materials and workmanship for as long as the original retail purchaser owns the product. For more warranty details, visit our Warranty page. If you have not already registered your product with Hunter Douglas please complete our online Warranty Registration.

How do I measure for an inside or outside mount?

We recommend you contact your local Hunter Douglas dealer to arrange for a professional to measure your windows.

I have young children and safety is a big concern for me. What Hunter Douglas products should I consider?

All Hunter Douglas products are designed with safety in mind, and provide standard or optional safety features. If you select a window treatment in the Products section, you will see information about what lifting systems and motorization options are available for that product.

How do I order replacement parts?

For replacement parts, please contact the dealer from whom you purchased the product. The dealer will work with us to promptly repair and/or replace any defective parts or components. If your dealer is no longer in business or you inherited your window coverings (perhaps they came with your new home) and you need to find a local Hunter Douglas dealer, visit our Dealer Locator page to find a window covering professional near you.

How do I replace the cords on my Duette® honeycomb or Brilliance® pleated shade?

For cord replacements, please contact the dealer from whom you purchased the product. The dealer will work with us to promptly repair and/or replace any defective parts or components. If your dealer is no longer in business or you inherited your window coverings (perhaps they came with your new home) and you need to find a local Hunter Douglas dealer, visit our Dealer Locator page to find a window covering professional near you.

Can I have my shades cut down?

Some of our products may be cut down, however there are limitations with certain products, fabrics, lift systems, cord routes and size in general. You will need to contact your dealer and they in turn will communicate with us to determine what can be done.

I changed the batteries in my Duette® honeycomb shade with PowerRise® and it still does not operate.

To reset the limits on your Duette shade with PowerRise you need to first gently pull on the bottom rail while pointing the remote control at the satellite eye. Once the blind is at the fully lowered position, hold the ‘down’ button on the remote for five to eight seconds while continuing to point the remote at the eye. Then raise the shade up as far as it will go and hold the ‘up’ button of your remote control for approximately five seconds. The fabric should stack tightly.

How do I find what levels of energy efficiency, UV protection, privacy and lighting control my window coverings provide?

When you select a Hunter Douglas product from within the Products section, you’ll be able to see what levels of energy efficiency, UV protection, privacy and lighting control are available for that treatment.

I'm looking for window treatments with a motorized lifting system. What Hunter Douglas products should I consider?

Motorization, remote control, and innovative manual lifting systems are available for many Hunter Douglas window treatments. If you select a window treatment in the Products section, you’ll see information about what lifting systems are available for that product.

Does Hunter Douglas sell directly to consumers?

No, Hunter Douglas does not sell directly to consumers.

I'm not happy with the product I ordered, can I exchange it?

Hunter Douglas products are custom made and therefore are not returnable or exchangeable unless the are defective according to the our Limited Lifetime Warranty. However, we can discuss your concerns and may be able to work with you to determine what the possible solutions are.

I saw some Hunter Douglas products in the US or Europe and I can't find them in Canada. Why do you not carry them?

There are slight differences in product offerings from country to country. The product range we carry is determined by many factors including regional needs, manufacturing capabilities and Canadian duties on imported components. We at Hunter Douglas Canada are proud to offer the most comprehensive line of custom window coverings in the nation with literally thousands of material, colour and functional combinations available to meet your needs.

Please contact us for any questions or inquiries!

GET IN TOUCH